Terms and Conditions

Regulations – These regulations define the rules for concluding distance sales contracts via the Online Store, how these contracts are performed, the rights and obligations of the parties, and complaint procedures. For electronic services, these regulations fulfill the requirements of Art. 8 of the Act on Providing Services by Electronic Means.

Client – A natural person with full legal capacity, a legal person, or an organizational unit with legal capacity under the law, who concludes a distance sales contract with the Seller.

Consumer – A natural person making a legal transaction with an entrepreneur not directly related to their business or professional activity (as per Article 22¹ of the Civil Code).

Sole Proprietor (non-professional purchase) – A natural person running a sole proprietorship making a purchase directly related to their business but not of a professional nature, who is entitled to consumer rights such as withdrawal, use of unfair clause protection, and warranty rights.

Seller:
AMMUSE
Tel: +48 123 456 789 (Mon–Fri, 10:00–17:00)
Email: hello@ammuse.eu
NIP (Tax ID): 123-456-78-90
REGON: 123456789
Address: Al. W. Wiszwa 31, Unit 201b, 00-710 Warsaw, Poland

Online Store – The Seller’s website available at https://fraternity.pl, where the Client can obtain information about products, check availability, make purchases, or order services.

Distance Sales Agreement – A contract concluded via the Online Store for the sale of products/services/digital content (if applicable).

Goods – Movable items available for purchase in the Online Store.

Privacy and Cookies Policy – A document detailing how personal data and cookies are handled. Available at: Privacy Policy.

Durable Medium – A tool or medium that allows the storage of information addressed personally to the Client or Seller, enabling future access and unaltered reproduction (e.g., email).

Electronic Order Form – The online ordering process provided by the Seller.

Electronic Return Form – An online return procedure: Return Form.

Electronic Complaint Form – An online complaint procedure: Complaint Form.

Order Submission – Clicking “Order and Pay” constitutes a binding declaration to conclude a distance sales contract.

Account – The collection of customer data stored in the Seller’s system, enabling orders, cancellations, editing, and contract management.

Order and Product Rating – Client-submitted ratings (1–5 stars) after order completion.

1. Types and scope of services provided electronically:
   1. concluding online sales agreements – for Goods sold in the Online Store
   2. rules for registering and using an Account within the Online Store
   3. adding opinions, comments, and ratings – the Client can add an opinion or comment to their order
   4. sending email messages in which the Seller confirms receipt of the order, payment (if received), and order processing acceptance
2. Using the Online Store is possible if the Client’s IT system meets the following minimum technical requirements:
   1. updated versions of internet browsers such as:
      Firefox
      Chrome
      Microsoft Edge
   2. any software for viewing PDF files.
3. The Seller provides these Regulations and Annexes via a link on the main website before, during, and after the conclusion of a Distance Sales Agreement. The Buyer may download and print it.
4. To ensure the security of communications and data transmitted in connection with the provided services, the Online Store applies technical and organizational measures appropriate to the level of security of the services, particularly to prevent unauthorized acquisition and modification of personal data transmitted online.

1. An order in the Online Store can be placed either via an Account or by choosing the purchase without registration option. In the latter case, an internal account is created, based on which the Client can later create an Account. This internal account remains active until the data is deleted or the Account is blocked.
2. Purchases are made by completing the Electronic Order Form available on the Online Store’s pages. Products are selected by adding them to the cart. The Order Form includes, among others, which Goods the Client wants to order, at what price, in what quantity, and to which location. The Client follows the technical steps indicated on the screen.
3. After the Client provides all the necessary data, a summary of the order will be displayed. This includes:
   1. Seller’s details
   2. ordered items
   3. unit and total prices (including delivery costs and any additional charges)
   4. selected payment method
   5. chosen delivery method
   6. delivery time and cost
4. If the order includes digital content not stored on a physical medium or electronically delivered services, the Consumer must tick an additional checkbox in the Order Form stating: “I agree to the provision of digital content not supplied on a tangible medium or the commencement of service before the 14-day withdrawal period, and acknowledge the loss of the right to withdraw.” The Seller will confirm receipt of this consent by email.
5. To place an order, the Client must:
   1. provide the required personal data
   2. accept the Terms and Conditions
   3. click the “Order and Pay” button
6. Submitting the Order Form is a binding declaration of intent to conclude a distance sales contract in accordance with these regulations.
7. The Distance Sales Agreement is considered concluded when the Seller accepts the Electronic Order Form. The Client will see a confirmation message with the order number.
8. After the agreement is concluded, the Client receives a confirmation email that includes:
   1. Order details
   2. General terms of the agreement (including attachments 1 and 2)
   3. Seller’s contact info
   4. Seller’s post-sale obligations
   5. Information on the right to withdraw (Attachment 1)
9. Before the Seller begins processing the order:
   1. The Client may change the order by returning to the Order Form and submitting a new one. Any prior payment will be applied to the new order or refunded if overpaid.
   2. The Client may cancel the order by selecting the “Cancel Order” option in the Order Form.
10. If the Client cancels the order, the Seller will refund the payment within 3 business days using the same payment method.
11. Order processing time is between 1 and 30 business days from the date of contract conclusion.

1. The Online Store offers the possibility of making advance payments. A deferred payment option is available only in situations individually agreed upon with the Seller.
2. Payment for the goods can be made using the method selected when placing the order through the Electronic Order Form.
3. The currently available payment methods for advance payments in the Online Store are listed at: https://fraternity.pl/pl/payments.html

1. In the Electronic Order Form, the Client selects the delivery method by marking the chosen option.
2. If the Client fails to collect the Goods and they are returned to the Seller, the Seller may withdraw from the sales contract. Such withdrawal is executed by sending the Client an email statement.
3. In the situation described above, the Seller is obligated to promptly refund the payment received for the purchased Goods.
4. The currently available delivery methods in the Online Store are listed at: https://fraternity.pl/pl/delivery.html

1. A Consumer who has concluded a distance sales contract may withdraw from it within 14 days without providing any reason. Upon withdrawal, the contract is considered null and void.
2. The right of withdrawal under Sections 6 and 7 of these Regulations also applies to a sole proprietor making a non-professional purchase.
3. The Seller will verify the right of a sole proprietor to withdraw by checking whether the purchase is not of a professional nature, primarily by analyzing the business activity codes (PKD) listed in the Central Registration and Information on Business (CEIDG).
4. If the Seller determines that the purchase was professional in nature, they will inform the withdrawing party (within 3 business days of receiving the withdrawal notice) that the right of withdrawal does not apply. Any physical goods returned will be sent back to the buyer’s address at their own expense. The response will be sent using the same method as the withdrawal notice.
5. In case of withdrawal, the Consumer bears the cost of returning the products.
6. The withdrawal statement must clearly express the Consumer’s intent to withdraw. They may:
   1. Use the Electronic Return Form: https://fraternity.pl/pl/returns-open.html
   2. Use the Withdrawal Form (Appendix No. 2) and send it to the Seller’s address.
7. The Seller will promptly confirm receipt of the withdrawal notice via a durable medium.
8. To meet the withdrawal deadline, it is sufficient to send the statement before the deadline expires.
9. The withdrawal period begins:
   1. For contracts involving delivery of a product: from the day the Consumer or a third party (other than the carrier) receives the item.
   2. If the order includes multiple items delivered separately: from the day the last item is received.
   3. For regular deliveries: from the day the first item is received.
   4. For other contracts: from the date of contract conclusion.
10. The Withdrawal Form (Appendix No. 2) and related information (Appendix No. 1) are provided in electronic form as per point 3.5.3 of these Regulations.
11. The right of withdrawal does not apply to certain contracts, including those listed in Article 38 of the Consumer Rights Act of May 30, 2014 (e.g., Dz.U. 2019, item 134), such as:
    1. contracts affected by market fluctuations beyond the seller’s control
    2. customized or non-prefabricated products made to the customer’s specification
    3. sealed goods that cannot be returned for health or hygiene reasons once opened
    4. digital content not supplied on a tangible medium, if the service has started with the Consumer’s consent
    5. goods that deteriorate quickly or have a short shelf life
    6. goods that become inseparably mixed with others after delivery
    7. newspapers, magazines, or periodicals (excluding subscriptions)
    8. public auctions
    9. service contracts related to accommodation (excluding housing), transport, car rental, catering, leisure, entertainment, or cultural events with specified dates
    10. alcoholic beverages agreed upon at the time of sale, to be delivered after 30 days, where the price depends on market fluctuations beyond the seller’s control

1. The Seller is obligated to refund the Consumer for the purchased products within 14 days from receiving the statement of withdrawal.
2. The Seller does not refund the delivery and return shipping costs incurred by the Buyer.
3. The refund will be issued using the same payment method used by the Consumer, unless explicitly agreed otherwise.
4. If the Consumer uses the Electronic Return Form, the refund will be made using the selected method and to the bank account number provided by the Consumer.
5. If the Seller did not offer to collect the Goods themselves, they may withhold the refund until the Goods are received or until the Consumer provides proof of return — whichever happens first.
6. The Seller may propose to collect the Goods directly from the Consumer. However, if such a proposal was not made, the Consumer must return the item to the Seller (or their authorized recipient) no later than 14 days from the day the withdrawal notice was sent. The deadline is met if the item is dispatched before the 14-day period ends.
7. The Goods must be returned to the address provided in the withdrawal form:
   AMMUSE
   Al. W. Wiszwa 31, Unit 201b
   00-710 Warsaw, Poland
8. The Consumer is responsible for any diminished value of the returned Goods resulting from handling them beyond what is necessary to determine their nature, features, and functionality.

1. The Seller is obliged to deliver Goods free from physical and legal defects and is responsible to the Client for any such defects according to the provisions of the Civil Code.
2. If the Goods have defects, the Buyer may submit a complaint under the warranty:
   1. via the Electronic Complaint Form: https://fraternity.pl/pl/rma-open.html
   2. in writing to the Seller’s registered address
   3. or via email: bok@ammuse.eu
3. The complaint must include:
   1. a description of the defect (in the Buyer’s opinion),
   2. the Buyer’s expectations regarding the outcome,
   3. if possible – documentation of the defect (e.g., photos).
4. The Seller must respond to the complaint within 14 days of receiving it. If no response is given within that time, the complaint is considered accepted.
5. The Seller will provide the response in writing or on a durable medium (e.g., email).
6. Steps to file a complaint, including how to return defective goods, are outlined in the stages of the Electronic Complaint Form.
7. If the Seller recognizes the complaint as valid, they will bear the costs of replacement, repair, and shipping related to the complaint.
8. For sole proprietors making non-professional purchases, the Seller will verify whether the complaint pertains to a non-professional transaction, based on business activity codes (PKD) in the CEIDG register.
9. If a dispute is not resolved through a Consumer’s complaint, the Seller will issue a statement (on paper or a durable medium) on:
   1. their intention to initiate proceedings for out-of-court resolution of consumer disputes
   2. or consent or refusal to participate in such proceedings

1. After an order is completed, the Client with an Account may receive an email request to submit a review of the order service and/or to rate the individual products. Providing such reviews is voluntary and free of charge. The review can be submitted via a link leading to a dedicated review page.
2. For each order, the Client may submit only one review per product and service.
3. The Client may give a rating from 1 to 5 stars and optionally add a written comment (up to 65,535 characters). These reviews are automatically signed with the Client’s first name and city, as provided during Account registration.
4. The Seller does not moderate or verify the content of reviews for accuracy. The Buyer is solely responsible for any statements made in their reviews.
5. The Seller may block reviews, in whole or in part, if they violate the law or these Terms and Conditions.
6. It is strictly prohibited to post:
   1. false, misleading, vulgar, offensive, or aggressive content,
   2. content clearly violating good practices,
   3. unlawful content, third-party rights violations, or acts of unfair competition.
7. Clients are prohibited from posting:
   1. links to external websites of promotional or advertising nature,
   2. third-party personal data,
   3. or any other content violating the law.
8. The Client bears full responsibility for the content they submit, especially in cases of infringing on the rights or interests of others.
9. Upon the Client’s explicit request, their review content may be hidden from public view. However, the star rating will still count toward the Store’s and Product’s average rating.

1. The Client declares that they hold no rights, including copyright or related rights, to the reviews or statements they submit—other than the right to use the Online Store in accordance with these Terms and Conditions.
2. The Client is not authorized to copy, reproduce, make available, publish, or distribute any content, unless this right arises from legal provisions or these Regulations.
3. The Client is not allowed to alter the content in any way, including changing its structure, form, graphics, functioning, or any other elements of the Online Store.
4. By submitting reviews in the Online Store that qualify as works under the Act of February 4, 1994, on Copyright and Related Rights, the Client grants the Seller a non-exclusive, free, unlimited in time and territory license to use such works. The license includes the right to grant sublicenses, particularly to make the work publicly available in such a way that anyone can access it at a time and place of their choosing (e.g., online).
5. The license covers all known fields of exploitation at the time it is granted, especially:
   1. Recording and reproducing the work using any technique (printing, reprography, magnetic recording, digital), on any media (e.g., CDs, computer disks, audiovisual disks), online, or on associated online services;
   2. Using parts or elements of the work, with modifications appropriate for internet media, in publications—especially digital or online bulletins—independently or combined with other works;
   3. Marketing the original or copies, including making them available, lending, or leasing;
   4. Distributing the work publicly, through performance, display, playback, transmission, retransmission, and making it publicly available online;
   5. Using the work for promotional and marketing purposes.
6. Deleting an Account or review by the Client (as stated in §9 point 7) does not affect the validity of the granted license.

1. These Terms and Conditions are effective from April 3, 2025.
2. If any provision of these Terms and Conditions is changed or declared invalid by a competent authority or court, the remaining provisions remain in force and binding upon both the Seller and the Client.
3. The governing law for resolving any disputes related to the Terms and Conditions is Polish law. Disputes will be resolved by a competent local common court.
4. A Client who is a Consumer may also use out-of-court methods of complaint handling and claim pursuit. Information about such options is available on the website of the Office of Competition and Consumer Protection (UOKiK) at: www.uokik.gov.pl
5. These proceedings are voluntary, and both parties must agree to participate.
6. Pursuant to EU Regulation No. 524/2013 of the European Parliament and Council dated May 21, 2013, we inform you that the ODR platform (Online Dispute Resolution) for resolving disputes between consumers and businesses at the EU level is available at: https://ec.europa.eu/consumers/odr
7. This platform serves as a one-stop online access point for both consumers and businesses seeking out-of-court resolution of disputes arising from online sales or service contracts.

1. The right to withdraw under the following terms also applies to a sole proprietor making a non-professional purchase, meaning one not directly related to their core business activity, as listed in the Central Registration and Information on Business (CEIDG). This right also applies to Consumers.
2. You have the right to withdraw from this contract within 14 days without providing any reason.
3. The withdrawal period expires 14 days after:
   1. In the case of a sales contract: the day you (or a third party indicated by you, other than the carrier) took possession of the goods.
   2. In the case of a contract for multiple items delivered separately: the day you (or such third party) took possession of the last item.
   3. In the case of delivery in parts or batches: the day you took possession of the last batch or part.
   4. In the case of regular delivery of items over a period: the day you took possession of the first item.
   5. In the case of contracts for services or digital content not provided on a tangible medium: the date the contract was concluded.
4. To exercise your right of withdrawal, you must inform us:
   FRATERNITY
   Al. W. Witosa 31, Unit 201b
   00-710 Warsaw, Poland
   Tel: +48 695 900 013 (Mon–Fri, 10:00–17:00)
   Email: bok@fraternity.pl
   …of your decision to withdraw via a clear statement (e.g., a letter sent by mail, fax, or email).
5. You may use the withdrawal form template, but it is not mandatory.
6. Alternatively, you may fill out the Electronic Return Form available at:
   👉 https://fraternity.pl/pl/returns-open.html
   If you do so, we will immediately confirm receipt of your withdrawal notice on a durable medium.
7. To meet the withdrawal deadline, simply send your notice before the 14-day period expires.
8. If you withdraw from the contract, we will reimburse all payments received from you, including the cost of delivery (except additional costs resulting from your choice of a more expensive delivery option), without delay and no later than 14 days from the day we were informed of your decision to withdraw.
9. The refund will be made using the same payment method used in the original transaction, unless you expressly agree to another method.
10. For contracts involving goods (and if we have not offered to collect the goods from you), we may withhold the refund until we receive the goods back or receive proof of return—whichever occurs first.
11. Please return the item to the following address:
    FRATERNITY
    Al. W. Witosa 31, Unit 201b
    00-710 Warsaw, Poland
    …without delay and no later than 14 days after informing us of your withdrawal. The deadline is met if the item is dispatched within 14 days.
12. You will need to bear the direct cost of returning the goods.
13. Due to the weight and size of the goods, return shipping may cost more than standard postal delivery. If using a courier service, pallet shipment may be required, which is more expensive.

1. The right of withdrawal under these rules applies to both Consumers and individual entrepreneurs (sole proprietors) making non-professional purchases, i.e., purchases that are not directly related to their registered business activity as listed in CEIDG.
2. You have the right to withdraw from this contract within 14 days without giving any reason.
3. The 14-day period starts:
   1. For a sales contract: on the day you or a third party (other than the carrier) indicated by you takes possession of the goods.
   2. For contracts involving multiple items delivered separately: on the day the last item is received.
   3. For contracts involving delivery in parts or batches: on the day the last batch or part is received.
   4. For contracts for the regular delivery of goods over a set period: on the day the first item is received.
   5. For contracts where the subject is the provision of services or digital content not provided on a physical medium: on the date of the contract conclusion.
4. You may also fill out the Electronic Return Form available at:
   👉 https://fraternity.pl/pl/returns-open.html
   Upon receiving your submission, we will immediately confirm your withdrawal notice on a durable medium.
5. To meet the withdrawal deadline, it is enough to send the notice before the deadline expires.
6. If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except any extra costs from choosing a more expensive delivery option than our standard one), promptly and no later than 14 days from the day we are informed of your decision to withdraw.
7. The refund will be made using the same payment method you used, unless you clearly agree otherwise.
8. For contracts involving the transfer of ownership of goods, and where we have not offered to collect the goods, we may withhold the refund until we receive the goods or proof of return, whichever comes first.
9. Please return the goods to:
   AMMUSE Warehouse
   C.H. Panorama
   Al. Witosa 31, Unit 201b
   00-710 Warsaw, Poland
10. …without delay and no later than 14 days from notifying us of the withdrawal. The deadline is met if the item is dispatched within 14 days.
11. You will bear the direct cost of returning the goods.
12. Due to the weight and size of some items, returning goods may incur higher shipping costs than a regular postal parcel. If you choose to use a courier service, shipping on a pallet may be required, which is more expensive.